Support

Answers to the questions we hear most. Still stuck? Write to open@nshipyard.com and a human replies.

How does CSV import work?

Export a CSV from any bank or card, then choose "Import a CSV file" in WriteOff. The app reads the merchant, date, and amount on each row, flags what looks deductible, and shows its reason on every card. Rows it cannot parse are skipped and reported, never silently dropped. Ambiguous transfers (Venmo, Zelle, Apple Cash) are held for a quick memo so they are never guessed wrong.

Is my financial data private?

Yes. WriteOff has no account system and no servers holding your data. Everything lives on your iPhone, backed up with your own iCloud backup. Nothing is sold, shared, or used for advertising. Read the full privacy policy.

How do I cancel WriteOff Pro?

Open WriteOff, go to Settings, and tap Cancel Subscription. It takes you straight to your App Store subscriptions where the cancellation completes in one tap. No chat with support, no retention flow, no dark patterns.

How do I delete my data?

Open WriteOff, go to Settings, and tap Delete All My Data. This wipes every transaction, memo, and rule from your device immediately. There is no server copy to chase down, because there never was one.

Does WriteOff file my taxes?

No. WriteOff is a tracker, not a tax advisor and not a filing service. It records how your spending is categorized and exports clean records for you or your CPA. It never tells you what to deduct.

What does WriteOff Pro include?

Unlimited deduction tracking, the live quarterly estimator with self-employment tax on its own line, CPA-ready PDF and CSV exports, and deadline reminders. $9.99 per month or $79.99 per year, billed through the App Store.